Indigenous Project Support Officer

Provide project administrative support to Technical, Delivery and Management teams ensuring efficient and effective support to company deliverables.

Describe the client:

Thanks to our unrivalled expertise, independence and worldwide presence, we support our clients by managing quality, safety, health and sustainability risks, to the benefit of society as a whole. This company are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Position Description:

• Answering phones, relay messages and assisting customers with enquiries.
• Accurate data entry in all databases in conjunction with file/document management system in accordance with quality processes.
• Ensure all client correspondence/liaison is conducted in a professional and effective manner.
• Proactively respond to individual and shared mailbox email requests and complete accurately.
• Assist with the development of clear written procedures to meet project and company workflow objectives. Provide training to fellow team members.
• Assist in the production of high-quality project support including processing Certificates, Reports, local authority lodgements and any other legislative documents across all states.
• Process project registration requests and action database searches to obtain all relevant information to complete project setup.
• Process required legislative submissions prior to prescribed deadlines. Communication process via relevant platform of email, phone, mail, or government online portals.
• Generate invoices in consultation with the project manager for issue to the client.
• Undertake project reconciliations when required and work with the internal Credit Control team to ensure the client has paid accounts up to date and are equally in line with their records.
• Work independently and follow through on assignments to completion with minimal direction.
• Consistently manage own workload for completion of allocated tasks with a high level of organisation and accuracy to ensure deadlines are met. Communicate to clients and management of any anticipated delays.
• Build solid relationships with teammates, business partners and specialists by fostering teamwork, trust, and collaboration in virtual and face-to-face environments.
• Other ad-hoc duties as directed, to help the company provide outstanding service to its internal and external customers.

Operate in accordance with the companies QHSE Management System requirements including:

• Carry out all functions in accordance with the approved policy and procedures in the Quality system for compliance to ISO 9001 standards.
• Actively support, encourage, and provide input to all quality and safety systems.
• Acting in a manner that ensures their own health and safety and that of others.
• Following all health and safety policies and procedures.
• Reporting all observable hazards, incidents and/or injuries.

Position Requirements:

• Relevant administration experience in a fast paced office environment, preferably within the construction industry.
• High-level proficiency and accurate data entry in Microsoft Office Suite applications.
• Ability to learn new tools and technologies and a passion for using technology to improve work efficiency.
• Qualifications in Business Administration highly regarded.

Desirable:

Candidate Attributes and Approach:

• Strong work ethic and a positive attitude.
• Thrive in a collaborative and fast-paced environment, be agile and responsive to change and demonstrate a willingness to learn.
• Attention to detail and the ability to follow up targets and deadlines to achieve outcomes.
• Initiative in improving processes and procedures.
• Excellent abilities in priority setting and time management under pressure.
• Ability to work autonomously and in a team environment.

Application requirements:

Candidate will be screened by IWS and will need to apply through IWS link

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***