Indigenous SETS Case Coordinator

Empower and support migrant communities! Join our dedicated team as a SETS Case Coordinator and make a meaningful impact on the lives of humanitarian entrants and eligible migrants. Apply now to help individuals and families achieve self-reliance and community belonging.

We support thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. Our compassionate, person-centred approach ensures that people from diverse backgrounds receive the support they need to thrive.

We believe in building an inclusive team that reflects the diversity of the communities we serve. We offer opportunities for professional growth, leadership, and the chance to make a meaningful impact in the lives of individuals from migrant backgrounds.

The Role:

As a SETS Case Coordinator, you will provide culturally competent case coordination and settlement support for humanitarian entrants and eligible migrants in the Rockhampton region. Working within the Settlement Engagement and Transition Support (SETS) program, you will help clients develop social connections, build independence, and achieve their goals as they settle into Australian society.

This is a part-time role (2 days a week), ideal for someone passionate about supporting migrant communities through a collaborative and trauma-informed approach.

What You'll Be Doing:

• Deliver culturally competent case coordination, including psychosocial assessments, case planning, information provision, and referrals.
• Support clients to build meaningful social connections within their cultural, religious, and wider communities.
• Coordinate and facilitate group work projects and community development activities to enhance clients' settlement life skills.
• Refer clients with complex needs to specialised support teams as necessary and provide guidance for emotional support.
• Work collaboratively with internal and external stakeholders, advocating for clients and ensuring access to relevant services.
• Maintain comprehensive and timely reporting in Multicultural Australia's case management system and the Department of Home Affairs' DEX system.
• Participate in team meetings, professional development activities, and other organisational events.

Qualifications and Skills Required:

• Diploma in Community Services, Community Development, or a related discipline.
• A valid Queensland Driver's Licence.
• Possession of, or willingness to obtain, a Blue Card (Working with Children Check) and National Police Clearance.
• Experience in case management, particularly with newly arrived humanitarian entrants or individuals in settlement processes.
• Strong cross-cultural communication skills, with an understanding of the unique needs and challenges faced by humanitarian entrants and migrants.
• Excellent organisational and time management skills, with the ability to meet deadlines and manage competing priorities.
• Proficiency in Microsoft Office applications and familiarity with database reporting systems.

Location: This position is based in Rockhampton.

Application requirements:

Experience working in the not-for-profit sector.

Candidate will be screened by IWS and will need to apply through IWS link

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***