Indigenous Customer Care Officer

Industry: Call Centre and Customer Service

Location: Rockhampton

Date Listed: 20 Nov 2024

Close Date: 4 Dec 2024

APPLY NOW

This Customer Care Officer role is an exciting customer facing role in our busy Rockhampton Shopping Centre. Based on our customer care desk, you will be tasked with providing superior customer service as well as support to the centre management team.

This is a casual role working approximately 10-15 hours per week with weekend and Thursday night availability being essential. We would also require you to be available throughout the Christmas holiday period.

We're one of Australia's largest diversified property groups. For over 70 years we've been creating and curating communities full of energy, soul and life. We're on a mission to create a better future for our people, communities and the planet.

Position Description:

  • Address diverse customers' needs and values and provide an exceptional service to our customers in line with Stockland's brand essence.
  • Gather, qualify and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business.
  • Manage all duties associated with the running of the Customer Care Desk within the centre.
  • Maintain OH&S standard and procedures and address all health, safety and environmental issues.
  • Follow all public liability incident management processes.

Position Requirements:

  • Prior experience delivering great, face to face customer/client service
  • Excellent interpersonal and communication skills
  • Sound administrative skills and working knowledge of MS Office, including Word, Excel and Outlook
  • Ability to stay calm under pressure and a resilient attitude
  • Strong attention to details and a keen ability to show initiative.

Application requirements:

Candidate will be screened by IWS and will need to apply through IWS link

Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

***Please note only candidates that are successful in moving to the next stage of recruitment will be contacted further***

<< Back to jobs list

How to become a Workstar

  • icon

    Register with us

    • Simply register using the form on this page or call 07 5334 9911. When you register online attach your resume as it’s a great way for us to get a better understanding of you as a job seeker.

  • icon

    Get job updates

    • As a registered candidate on our database you will receive continual updates on current jobs that we are recruiting for. Also join our Facebook community where we regularly post current roles, news and updates. When you spot your dream job, contact us so we can guide you through the application process.

  • icon

    Apply for the job

    • Once we receive your interest for a role, or identify you on our database as a suitable candidate, we will conduct a face-to-face or phone interview to discuss the role and assess your suitability. If you progress to the next stage we will complete your personalised Indigenous Workstars resume which we send to the employer. We will stay in regular contact with you regarding your application.

  • icon

    Have an interview

    • We will personally call you to have an in-depth discussion about your job history, skills and aspirations. We will then build your personalised profile on our Indigenous Workstars database to assist us to find you that ‘perfect’ job.

  • icon

    Land the job!

    • Your personalised resume is reviewed by the employer alongside other suitable candidates. Once your application has been successful you begin your new career - Congratulations!

  • icon

    Receive continued support

    • As a successful candidate, once you begin your new career Indigenous Workstars will provide a tailored 13-week mentoring program to ensure you have all the support you need to be successful in your new role.